Phone Support Officer 677
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Fresh/Entry Level |
| Year of Experience | No preference |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5 (1/2)-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 27 Apr 2024 |
- IT or other related field,
- Chinese Speaking is a plus,
- English,
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Associate or Bachelor Degree in information technology or other related fields
• Fresh Graduate students are encouraged to apply
• Able to speak English, Chinese speaking is a plus
• Knowledge of Computer (Word, Excel, Power point)
• Honest, flexible, Responsible, Hardworking, able to work under pressure
• Available to stand by and work on rotations
• Willing to work with customer complaints, and feedback.
Location: This position is based in Phnom Penh
Duration: Full-time work
We offer competitive benefits packages and better salary with good working environments.
Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Phone Support Officer. Early applications will be prioritized.
Applications must be submitted before 06 October 2019 and will not be returned.
Only short-listed candidates will be contacted for interview.
• Fresh Graduate students are encouraged to apply
• Able to speak English, Chinese speaking is a plus
• Knowledge of Computer (Word, Excel, Power point)
• Honest, flexible, Responsible, Hardworking, able to work under pressure
• Available to stand by and work on rotations
• Willing to work with customer complaints, and feedback.
Location: This position is based in Phnom Penh
Duration: Full-time work
We offer competitive benefits packages and better salary with good working environments.
Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Phone Support Officer. Early applications will be prioritized.
Applications must be submitted before 06 October 2019 and will not be returned.
Only short-listed candidates will be contacted for interview.
| Company Name | MekongNet |
|---|---|
| Industry | Telecomunication |
| Location | AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,Phnom Penh |
| Contact Person | |
| Contact Number | 081 831 516 / 061 226 648 |
| Contact Email | career@mekongnet.com.kh |
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